Customer Care

This course is deisgned to consider the customer interaction cycle and the development of key skills for delivering customer care: Positive Language, Listening, Questioning, Non Verbal communication, Turning complaints into opportunities

  • Courses will be delivered via time-tabled online classes, using MS Teams, supported with online learning resources in the College's Virtual Learning Environment.

Course Content

This course is deisgned to consider the customer interaction cycle and the development of key skills for delivering customer care: Positive Language, Listening, Questioning, Non Verbal communication, Turning complaints into opportunities

Course Timetable

6 hours