Customer Service HNC Unit

SCQF Level 7

This online unit is designed to enable candidates to recognise and evaluate effective customer care within a relevant work environment. It allows candidates to analyse factors affecting customer care and to judge the effectiveness of a customer care strategy by applying them to the workplace. The unit emphasises that customer care is a key area of importance and value to organisations and is, therefore, critical to the work of any employee.

• Blended
  A mixture of on campus classroom attendance and time-tabled online classes along with online learning materials.