Customer Service HNC Unit

SCQF Level 7

This online unit is designed to enable candidates to recognise and evaluate effective customer care within a relevant work environment. It allows candidates to analyse factors affecting customer care and to judge the effectiveness of a customer care strategy by applying them to the workplace. The unit emphasises that customer care is a key area of importance and value to organisations and is, therefore, critical to the work of any employee.

  • A mixture of on campus classroom attendance and time-tabled online classes along with online learning materials.

Course Timetable

12 weeks
This online course will also have weekly webinars which are delivered using the video conferencing platform – Microsoft Teams.


There are two assessments for this outcome:

  • Assessment 1 is a case study with restricted response answers
  • Assessment 2 is a report based on a business that has been investigated

What you Need...

access to PC or laptop with microphone and camera, course will be delivered via Microsoft TEAMS

Course Provider Contact Details
SCQF Level 7