Introduction to Customer Service & Sales Environments

SCQF Level 7

Customer service is important in any job and scenario, therefore, this course could be of interest to just about anybody, though it is particularly of interest who are looking to work in a customer service or sales role.

The course will include a World Host Customer Service qualification, presentation skills, sales and Customer Record Management IT packages and the Higher National Customer Service unit. Presentation from local employers and possibly a work placement are being considered.

  • A mixture of on campus classroom attendance and time-tabled online classes along with online learning materials.

Course Timetable

10 weeks
Up to 16 hours per week

Assessments

Worldhost – multiple choice assessment.

The HN units will be assessed through written projects.

What you Need...

access to PC or laptop with microphone and camera, course will be delivered via Microsoft TEAMS

Course Provider Contact Details
SCQF Level 7