Modern Apprenticeship Customer Service

SCQF Level 5

SVQ Customer Service at SCQF 5

  • An apprenticeship is a period of time during which you are studying for a qualification while being employed. Apprenticeship schemes in Scotland are funded by the Scottish Government and administered by Skills Development Scotland (for more details go to )

Course Content

The SVQ covers communicating in a customer service environment and delivering customer service within best practice guidelines.

Entry Requirements

This SVQ is suitable for individuals who are currently in employment and who wish to obtain a formal qualification.

Course Timetable

24 – 28 weeks

What you Need...

Access to a PC or laptop

SCQF Level 5