World Host (Principles of Customer Service)

Worldhost certificate and pin badge accredited by People 1st.

  • Courses will be delivered via time-tabled online classes, using MS Teams, supported with online learning resources in the College's Virtual Learning Environment.

Course Content

This course provides a Gold Standard in training for anyone wishing to work in business that relies on day-to-day interaction with customers. At the end of the course, participants will have an understanding of the importance of having excellent customer service skills, be able to describe and demonstrate the necessary skills to make communications effective. The skills and techniques learnt on the course are the principles of service professionalism.

Course Timetable

6 hours