Worldhost – Principles Of Customer Service (People1st)

SCQF Level 6

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
This course will take place in one of the College campuses. There will be social distancing measures in place please contact us for more information.
Courses will be delivered via time-tabled online classes, using MS Teams, supported with online learning resources in the College's Virtual Learning Environment.

This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.

Group Training Certificate (People1st)

SCQF Level 6

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
This course will take place in one of the College campuses. There will be social distancing measures in place please contact us for more information.

Learn how to design and deliver effective and interactive training sessions to groups of people.

By the end of the programme, you will be able to:
• Identify two training activities and write objectives that are appropriate for interactive group training sessions
• Plan accurate training sessions with support materials which reflect real practice and include appropriate information
• Carry out two interactive training sessions at a pace and sequence that maximises learning
• Provide constructive feedback to learners following practice sessions

Coaching & Mentoring

SCQF Level 6

Provided by Borders College
Provided by Borders College
Students will access their learning materials online via the College's Virtual Learning Environment or paper-based learning materials This course is self directed but with tutor support so you can learn at your own pace within an agreed timescale.

This award supports students to undertake coaching or mentoring in the workplace to achieve desired outcomes and goals. It includes planning, supporting achievement and reviewing coaching and mentoring objectives and goals.
Students must be able to provide some coaching and mentoring for a member of their organisation.
2 SVQ units accredited by SQA at SCQF 6/7

PDA Management Accounting

SCQF Level 7

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
A mixture of on campus classroom attendance and time-tabled online classes along with online learning materials.

This award will equip individuals with the knowledge and skills required for employment within a cost and management accounting environment.

The award offers learners the opportunity to attain the Professional Development Award in Management Accounting.

Photography NC

SCQF Level 6

Provided by Dumfries & Galloway College
Photography NQ
Provided by Dumfries & Galloway College
A mixture of on campus classroom attendance and time-tabled online classes along with online learning materials.

This is a Fast Track intensive course for those wanting to re-skill, re-train, widen or enhance their current skills.

The programme provides a broad foundation of photographic skills and experiences relating to studio and location photography using digital, film and traditional media. The programme also develops experience of co-operative working, presentation, exhibition and self-promotion skills that may provide initial entry to employment within the photo-imaging sector or enhance current skills in the workplace.

PDA Financial Accounting

SCQF Level 7

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
A mixture of on campus classroom attendance and time-tabled online classes along with online learning materials.

The Professional Development Award (PDA) in Financial Accounting offers individuals the opportunity to develop the knowledge and skills required for a financial supporting role within an organisation. The award offers learners the opportunity to attain the Professional Development Award in Financial Accounting.