This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.
Learn how to design and deliver effective and interactive training sessions to groups of people.
By the end of the programme, you will be able to:
• Identify two training activities and write objectives that are appropriate for interactive group training sessions
• Plan accurate training sessions with support materials which reflect real practice and include appropriate information
• Carry out two interactive training sessions at a pace and sequence that maximises learning
• Provide constructive feedback to learners following practice sessions
This award supports students to undertake coaching or mentoring in the workplace to achieve desired outcomes and goals. It includes planning, supporting achievement and reviewing coaching and mentoring objectives and goals.
Students must be able to provide some coaching and mentoring for a member of their organisation.
2 SVQ units accredited by SQA at SCQF 6/7
This award will equip individuals with the knowledge and skills required for employment within a cost and management accounting environment.
The award offers learners the opportunity to attain the Professional Development Award in Management Accounting.
This is a Fast Track intensive course for those wanting to re-skill, re-train, widen or enhance their current skills.
The programme provides a broad foundation of photographic skills and experiences relating to studio and location photography using digital, film and traditional media. The programme also develops experience of co-operative working, presentation, exhibition and self-promotion skills that may provide initial entry to employment within the photo-imaging sector or enhance current skills in the workplace.
The Professional Development Award (PDA) in Financial Accounting offers individuals the opportunity to develop the knowledge and skills required for a financial supporting role within an organisation. The award offers learners the opportunity to attain the Professional Development Award in Financial Accounting.
Learn what you need to do to start a business.