Business Administration (Modern Apprenticeship)

SCQF Level 6

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
An apprenticeship is a period of time during which you are studying for a qualification while being employed. Apprenticeship schemes in Scotland are funded by the Scottish Government and administered by Skills Development Scotland (for more details go to skillsdevelopmentscotland.co.uk )

Business and Administration skills are essential to the effective and efficient performance of organisations across all sectors and once you have completed your Modern Apprenticeship you will have shown that you have the ability, the work skills and the determination to succeed.

Business Administration (Modern Apprenticeship)

SCQF Level 5

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
An apprenticeship is a period of time during which you are studying for a qualification while being employed. Apprenticeship schemes in Scotland are funded by the Scottish Government and administered by Skills Development Scotland (for more details go to skillsdevelopmentscotland.co.uk )

Business and Administration skills are essential to the effective and efficient performance of organisations across all sectors and once you have completed your Modern Apprenticeship you will have shown that you have the ability, the work skills and the determination to succeed.

Introduction to Customer Service & Sales Environments

SCQF Level 7

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
A mixture of on campus classroom attendance and time-tabled online classes along with online learning materials.

Customer service is important in any job and scenario, therefore, this course could be of interest to just about anybody, though it is particularly of interest who are looking to work in a customer service or sales role.

The course will include a World Host Customer Service qualification, presentation skills, sales and Customer Record Management IT packages and the Higher National Customer Service unit. Presentation from local employers and possibly a work placement are being considered.

Management
(Modern Apprenticeship)

SCQF Level 7

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
Students will access their learning materials online via the College's Virtual Learning Environment or paper-based learning materials This course is self directed but with tutor support so you can learn at your own pace within an agreed timescale.

The Scottish Vocational Qualification (SVQ) in Management at SCQF level 7 allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise. It has been developed to support those working as first line managers, section managers, assistant managers, trainee managers, senior supervisors, and those working in a range of other management positions.

Customer Service HNC Unit

SCQF Level 7

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
A mixture of on campus classroom attendance and time-tabled online classes along with online learning materials.

This online unit is designed to enable candidates to recognise and evaluate effective customer care within a relevant work environment. It allows candidates to analyse factors affecting customer care and to judge the effectiveness of a customer care strategy by applying them to the workplace. The unit emphasises that customer care is a key area of importance and value to organisations and is, therefore, critical to the work of any employee.

Customer Service
(Modern Apprenticeship)

SCQF Level 6

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
An apprenticeship is a period of time during which you are studying for a qualification while being employed. Apprenticeship schemes in Scotland are funded by the Scottish Government and administered by Skills Development Scotland (for more details go to skillsdevelopmentscotland.co.uk )

This Modern Apprenticeship will equip you with customer service skills, which can be used across a wide range of job roles and organisations and provides you with the opportunity to learn about customer service within the best guidelines.

Worldhost – Principles Of Customer Service (People1st)

SCQF Level 6

Provided by Dumfries & Galloway College
Provided by Dumfries & Galloway College
This course will take place in one of the College campuses. There will be social distancing measures in place please contact us for more information.
Courses will be delivered via time-tabled online classes, using MS Teams, supported with online learning resources in the College's Virtual Learning Environment.

This course is aimed at people who are working in a customer service environment. Participants on this programme will gain invaluable skills and techniques that are the fundamentals of service professionalism and will be encouraged to take pride in what they do and where they live.

Customer Care

Provided by Borders College
Provided by Borders College
Courses will be delivered via time-tabled online classes, using MS Teams, supported with online learning resources in the College's Virtual Learning Environment.

This course is deisgned to consider the customer interaction cycle and the development of key skills for delivering customer care: Positive Language, Listening, Questioning, Non Verbal communication, Turning complaints into opportunities